Shipping policy

SHIPPING POLICY

At JM Nutrition, we work to process and ship your order as quickly and accurately as possible. Please review our shipping policy before placing your order.

ORDER PROCESSING

Orders are typically processed within 1–3 business days after your order is received and payment has been successfully processed.

Business days are Monday through Friday, excluding federal holidays.

Orders placed on weekends or holidays will begin processing on the next business day.

During product launches, promotions, holidays, or periods of unusually high order volume, processing times may be longer.

DOMESTIC U.S. SHIPPING

JM Nutrition ships throughout the United States to locations supported by our available shipping carriers.

Available shipping methods, estimated delivery times, and shipping charges will be displayed at checkout.

Delivery estimates begin after your order has been processed and transferred to the shipping carrier.

Shipping and delivery dates are estimates and are not guaranteed unless specifically stated otherwise.

SHIPPING RATES

Shipping charges are calculated and displayed at checkout based on factors that may include:

  • Shipping destination

  • Package weight and size

  • Selected shipping method

  • Current carrier rates

Any free-shipping promotions will be subject to the terms and conditions of that specific promotion.

ORDER TRACKING

Once your order has shipped, you will receive a shipping confirmation containing tracking information when tracking is available.

Please allow time for the carrier's tracking system to update after receiving your shipping confirmation.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your shipping information before completing your purchase.

If you notice an error after placing your order, contact JM Nutrition immediately. We will make reasonable efforts to update your information before shipment, but we cannot guarantee changes once an order has entered fulfillment.

DELAYED SHIPMENTS

Once an order has been transferred to the shipping carrier, delivery times are outside the direct control of JM Nutrition.

Carrier delays may occur because of weather, transportation disruptions, holidays, high shipping volumes, natural disasters, or other circumstances beyond our control.

A carrier delay does not automatically qualify an order for a refund.

If your tracking information has not updated for an extended period, please contact us so we can assist you in determining the status of your shipment.

LOST PACKAGES

If tracking indicates that your package may have been lost in transit, please contact JM Nutrition.

We may need to open an investigation or claim with the shipping carrier before issuing a replacement or other resolution.

Please allow sufficient time for the carrier to complete its investigation.

PACKAGES MARKED DELIVERED

If tracking shows your package as delivered but you cannot locate it, please:

  1. Check around the delivery location, mailbox, front door, garage, or other areas where the carrier may have left the package.

  2. Check with household members, neighbors, building management, or your front desk when applicable.

  3. Contact the shipping carrier for additional delivery information.

  4. Contact JM Nutrition if you are still unable to locate the package.

A carrier's confirmation of delivery may be considered proof that the order was delivered to the shipping address provided at checkout. We will review reported delivery issues individually and assist when reasonably possible.

DAMAGED ORDERS

Please inspect your package when it arrives.

If your order arrives damaged, contact JM Nutrition promptly.

Please provide:

  • Your name

  • Order number

  • Description of the damage

  • Clear photographs of the damaged product

  • Photographs of the shipping box and packaging when applicable

Please retain the damaged product and original packaging until your claim has been reviewed.

INCORRECT OR MISSING PRODUCTS

If you receive the wrong product or an item is missing from your shipment, please contact us promptly with your order number and details of the issue.

Once verified, we will work to correct the order.

UNDELIVERABLE OR RETURNED PACKAGES

Packages may be returned to JM Nutrition because of an incorrect or incomplete address, failed delivery attempts, refusal of delivery, or failure to retrieve a package from the carrier.

If a package is returned to us, additional shipping charges may apply if you request that the order be shipped again.

If a refund is approved instead, original shipping charges and applicable return-to-sender costs may be deducted from the refund to the extent permitted by law.

INTERNATIONAL SHIPPING

When international shipping is available, international customers are responsible for understanding the import requirements and restrictions applicable in their country.

International orders may be subject to customs duties, import taxes, brokerage fees, VAT, or other charges imposed by the destination country or shipping carrier.

Unless otherwise stated at checkout, these charges are the responsibility of the customer and are not included in the product price or shipping charge paid to JM Nutrition.

Customs processing may delay delivery.

JM Nutrition cannot guarantee that every dietary supplement or ingredient sold on our website is permitted for import into every country. Customers are responsible for confirming that the products they order may legally be imported into their destination country.

International orders are subject to the international-order provisions of our Return & Refund Policy.

REFUSED INTERNATIONAL SHIPMENTS

JM Nutrition is not responsible for international packages refused, abandoned, confiscated, destroyed, or returned by customs or other government authorities because of import restrictions, unpaid duties or taxes, or other destination-country requirements, except as required by applicable law.

Shipping charges, customs fees, duties, taxes, and return-to-sender fees may be non-refundable.

SHIPPING & OUR 30-DAY RETURN POLICY

Our 30-day satisfaction guarantee applies to eligible domestic U.S. orders only.

Please review our Return & Refund Policy for complete eligibility requirements and instructions for requesting a return or refund.

CONTACT US

If you have questions about shipping or an existing order, please contact JM Nutrition using the contact information provided on our website.

Please include your order number whenever contacting us about an existing order so we can assist you as quickly as possible.

JM Nutrition reserves the right to update this Shipping Policy at any time. Changes will become effective when posted on our website.

Last Updated: September 30, 2026